FAQ
Frequently Asked Questions
Find answers to the most common questions about our products and services here.
📦 Shipping and Delivery
How long does it take for my order to arrive?
Delivery time varies between 7 and 20 business days depending on the provider and destination. We will send you an email with the tracking number once your order is dispatched.
Do you ship all over Chile?
Yes, we ship nationwide, including remote regions. Delivery times may vary depending on the location.
Do you offer free shipping?
We offer free shipping on orders that exceed the minimum amount indicated in our store. Check the current conditions on the banner of our main page.
Can I track my order?
Yes. Once your order is dispatched, you will receive an email with the tracking number and the link to track it in real time.
💳 Payments
What payment methods do you accept?
We accept credit and debit cards, bank transfers, and other available methods in the payment process. All payments are processed securely.
Is it safe to buy at Agal Store?
Yes. Our store has an SSL certificate and we use secure payment platforms to protect your data at all times.
Can I pay in installments?
Depending on your bank and card, it is possible to pay in installments directly from the payment process. Consult your financial institution for available conditions.
🔄 Returns and Exchanges
Can I return a product?
Yes. We accept returns within 10 business days of receiving the product, provided it is in its original and unused condition. Contact us to start the process.
What do I do if I received a damaged or incorrect product?
Email us immediately via our chat or email with photos of the product and your order number. We will manage a solution as soon as possible.
How long does the return process take?
Once the returned product is received and its condition verified, we process the refund or exchange within 5 to 10 business days.
🛍️ Products
Do the products have a warranty?
Yes. All our products come with a warranty as established by the Consumer Law in Chile. In case of failures, contact us to coordinate the solution.
Are the products original?
We work with verified suppliers to offer you quality products. If you have doubts about a specific item, do not hesitate to consult us before buying.
Can I request a product that is not in the store?
You can write to us with your request and we will evaluate the possibility of obtaining it. We are constantly updating our catalog.
📬 Contact
How can I contact you?
You can contact us through the online chat of our store or send us a message through our social networks. We respond as soon as possible.
🛡️ Our Guarantees
What is your satisfaction guarantee? We offer a total satisfaction guarantee. If you are not satisfied with your product, you have 30 days to contact us and we will find the best solution for you.
What do I do if my product arrives damaged or defective? Contact us within 7 days of receiving the order with photos of the product. We will send you a replacement or issue a corresponding refund without complications.
Do the products have a manufacturer's warranty? Yes, all our products come with a manufacturer's warranty. The warranty period varies by product, but we are always available to help you manage any inconvenience.
How do I process a return? Write to our support chat or email with your order number and the reason for the return. Our team will guide you step-by-step through the process quickly and easily.